7 Reasons Why You Should Use 211

February 11th, 2021

United Way of Bucks County helps thousands of people each year through 211.

211 is Bucks County’s lifeline for help.

In a crisis, in a disaster, in a pandemic, 211 is here to help every person in our community find food, pay bills, and connect to other essential services. Our 211 is part of a national network, United to help as many people as possible.

In fact, 211 is a critical part of United Way of Bucks County’s fight for the health, education, and financial stability of every person in every community.

Here’s why you should use this vital service—and let others know about it, too.

1. 211 provides connections to many kinds of resources and services, including:

  • Crisis and emergency counseling for mental health concerns, domestic violence, sexual assault, and human trafficking
  • Disaster assistance
  • Food
  • Financial assistance, literacy, and coaching
  • Healthcare and insurance assistance
  • Stable housing and utilities payment assistance
  • Unemployment services
  • Veteran services
  • Child care and family services

2. Our 211 specialists are amazing listeners! 211 does more than “patch people through” to agencies. Instead, every call is answered by a real person, a caring expert who offers comfort, hope, and solutions – from the first hello to the final connection to help.

3. 211 is simple and convenient to use. The service is free, confidential, and accessible 24/7/365. It’s also available in more than 180 languages.

4. There’s more than one way to use 211. You can dial 2-1-1 on your phone and speak to a trained 211 specialist. Or you can browse local resources on www.211SEPA.org. The service is also available by text, web chat, and email. Just call, text your zip code to (898-211), or email info@211sepa.org for more information.

5. 211 tackles problems at the roots. In fact, 211 specialists are trained to identify and address the underlying root causes of a client’s problem – and connect them with a wide range of available resources that meet all the underlying needs, not just the one that prompted the call, text, or email.

6. 211 helps over 2,000 people in Bucks County each year, many of them just like you. During the height of the COVID-19 pandemic in early 2020, 211 averaged 5 times the normal number of calls. 211 is available to help anyone, no matter their situation, their income level, or their gender, age, race, religion, or sexual orientation.

7. 211 responds to new needs with innovative services. The COVID-19 pandemic brought the need to change the way many services operated – including community resources that provide food and other essential supplies.  

Learn more and get help by visiting www.211sepa.org. And share this information with as many people as possible, so everyone in Bucks County knows where to turn for help.

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